Terms of Use & Information Notice

Last Updated: 19/04/2026

1. About Kent Heating Oil Club

1.1 Kent Heating Oil Club ("KHOC, "we", "us") operates as an independent fuel purchasing and procurement intermediary.

1.2 We do not:

Supply fuel
Store fuel
Take ownership of fuel
Enter into fuel supply contracts with customers

1.3 Our role is limited to:

Collecting and receiving fuel requirements
Introducing customers to third-party fuel suppliers
Requesting and receiving pricing on behalf of customers
Facilitating communication between customers and suppliers

1.4 All fuel supply contracts are entered into directly between the customer and the selected supplier.

2. No Contract Formation with Kent Heating Oil Club

2.1 By submitting an enquiry, form, or email request via our website, you acknowledge that:

Kent Heating Oil Club does not become a party to any fuel supply contact
No order placed through Kent Heating Oil Club creates a contractual obligation on us to supply fuel
Any agreement for fuel supply is formed exclusively between you and the relevant third-party supplier

3. How the Service Works

3.1 Our typical process is as follows:

You submit your fuel requirements via email, based on the monthly prices we send out.
We pass your details to the chosen supplier.
The supplier either contacts you directly, or informs us to pass on information to:

-Confirm the estimated delivery date

-Arrange the delivery if there are any issues

-Request any further details required for application purposes

3.2 At times of market uncertainty, this may work slightly differently and pricing will only be possible once suppliers are informed of the volume of fuel required from members.

4. Supplier Accounts & Credit Checks

4.1 Please note:

For certain grades of fuel (mainly red diesel and white diesel, however can be subject to change) suppliers may require customers to complete an account application form before supply.
Suppliers may carry out credit checks before approving supply terms.

4.2 Kent Heating Oil Club does not control:

Supplier credit decisions
Account approval timelines
Supplier onboarding requirements

4.3 Any credit or account agreement is strictly between you and the supplier.

5. Sharing Your Information

5.1 By contacting us or submitting your details, you agree that we may:

Share your contact details and fuel requirements with selected third-party suppliers
Transfer your information for the purpose of obtaining quotations
Facilitate supplier contact with you regarding:

-Pricing

-Account setup

-Delivery arrangements

5.2 We only share information with suppliers relevant to fulfilling your enquiry.

5.3 For full details on how we process personal data, please see Section 8 (Privacy Notice).

6. Pricing Information

6.1 All pricing provided:

Is supplied by third-party fuel suppliers
May vary depending on delivery location, volume, and timing
Is subject to supplier confirmation at the time of order

6.2 Kent Heating Oil Club does not guarantee:

The lowest available market price
Availability of supply
Continuity of pricing between quotes and final orders

7. Delivery & Supply

7.1 All fuel delivery is arranged and carried out by the supplier.

7.2 Kent Heating Oil Club is not responsible for:

Delivery times or delays
Product quality or specification
Delivery issues or access problems

7.3 Any delivery-related dispute must be raised directly with the supplier.

8. Privacy Notice

We comply with UK data protection law, including the UK General Data Protection Regulation ("UK GDPR").

8.1 Data We Collect

We may collect:

Name and contact details
Business details (where applicable)
Fuel requirements
Delivery information

8.2 How We Use Your Data

We use your data to:

Respond to enquires
Obtain pricing from suppliers
Facilitate fuel supply arrangements
Put you in contact with suppliers

8.3 Legal Basis for Processing

We process your data on the basis of:

Legitimate interests (to operate our intermediary service)
Contractual necessity (to répond to your request)
Legal obligations (where applicable)

8.4 Data Sharing

Your information may be shared with:

Selected fuel suppliers
Credit reference agencies (where supplier credit checks are required)
Service providers assisting our operations

8.5 Your Rights

You have the right to:

Access you personal data
Request correction or deletion
Object to processing in certain circumstances
Lodge a complaint with the Information Commissioner's Office

8.6 Data Retention

We retain personal data only for as long as necessary to:

Respond to enquiries
Facilitate procurement
Meet legal or regulatory obligations

9. Limitation of Liability

9.1 To the fullest extent permitted by law, Kent Heating Oil Club shall not be liable for:

Any contract formed between you and a supplier
Pricing changes or supply availability
Delivery issues or product performance
Credit decisions made by suppliers
Any indirect or consequential losses

9.2 Nothing in these terms excluded liability for death or personal injury caused by negligence or fraud.

10. No Agency or Fiduciary Relationship

10.1 Nothing in this website creates:

A partnership
A joint venture
A fiduciary relationship
A supply contract between you and Kent Heating Oil Club

10.2 We act strictly as an independent intermediary.

11. Changes to These Terms

11.1 We may update these Terms from time to time. Any updates will be posted on this page with a revised "Last Updated" date.

12. Governing Law

12.1 These Terms are covered by the laws of England and Wales.

Information provided on this website does not constitute financial, commercial, or fuel purchasing advice.

Submitting your details does not create any obligation to purchase fuel or receive supply.